This is coming from China. You could be looking at up to 6 weeks or more in shipping time. They do not advertise this when you purchase, but your item should eventually arrive. Been waiting since the 13th.
Kohler- did you ever get your package? Mine finally registered in New York this week and has been moving daily since. 13th of October to the 9th of November it was coming up as in China.
Hi , sorry for the late update ,please conatct firstname.lastname@example.org
Email us with your order No and we will check it for you